Failed provider or fulfilment orders
If an upstream provider cannot fulfil an eligible order, or reports an eligible canceled, timed-out, failed or refunded state, C.D.S handles the value according to the relevant product flow and supplier response. For services that use the C.D.S balance, eligible order value may be returned to that balance automatically.
Completed digital services
A digital service is generally considered consumed once the promised verification, data allocation, proxy access, software delivery or other digital fulfilment has been successfully provided. Completed digital orders are normally not refundable unless required by law or there is a confirmed billing or fulfilment error.
Physical products
Where C.D.S Shop offers physical products, any return or refund eligibility will be shown with the item and may depend on condition, delivery status, warranty terms, supplier policy and applicable consumer law.
Customer mistakes
Refunds are not normally issued where a customer selected the wrong product, entered incorrect delivery information, changed their mind after successful digital delivery, or used a service in a way rejected by a third-party platform or supplier.
C.D.S balance deposits
The C.D.S balance is intended for purchases on eligible C.D.S services. Requests to return unused balance to the original payment method are reviewed individually and may be subject to identity checks, payment-provider rules, fees and applicable law.
Disputes
Contact C.D.S before filing a payment dispute so we can review the payment reference, fulfilment records and applicable order status. Fraudulent or abusive chargebacks may result in account restriction.
Contact
For refund or billing help, contact billing@cdsghana.com or 0503744993 and include the order or payment reference.